Contact and complaints

Who we are

CheckMyRental is a service of Neurova AI (sole proprietorship), Heideveldstraat 6, 5643 CH Eindhoven, Netherlands, KvK 94328900, VAT NL005076610B08.

How to reach us

Email: support@checkmyrental.nl

Phone: +31 6 19919544

Address: Heideveldstraat 6, 5643 CH Eindhoven, Netherlands

We write in English or Dutch.

Complaints

Write to support@checkmyrental.nl, or by post to Heideveldstraat 6, 5643 CH Eindhoven, Netherlands. We confirm that we received your complaint within 5 working days and aim to answer within 14 days. We are not affiliated with a dispute committee. If we cannot solve it together, we tell you in writing whether we would take part in an out-of-court procedure.

Privacy requests

Use the buttons on your report, or write to support@checkmyrental.nl. We answer within one month. More in the privacy notice.

Accessibility

We aim for WCAG 2.2 level AA. We test the main screens with automated checks and a keyboard-only run. Known gaps: we have not yet tested with a screen reader, and the waiting, re-check, confirmation and unsubscribe screens are not covered by the automated checks. CheckMyRental is run by a microenterprise and is not legally required to publish an accessibility statement; we publish this one voluntarily.

If something does not work for you, write to support@checkmyrental.nl: we reply within 5 working days and fix it or help you another way.

Contact point for authorities and users

Authorities and users can reach us at support@checkmyrental.nl, in English or Dutch.